Terms and Conditions

1.1 Provider and service

These general terms and conditions (“T&C”) govern the use of the “anymize” service provided by anymize GmbH, Schauenburgerstr. 116, 24118 Kiel, Germany, commercial register AG Kiel HRB 29239 KI, VAT ID DE461722394, represented by the managing directors Nikolai Raitschew and Raitschin Raitschew (hereinafter “provider”, “anymize” or “we”).

1.2 Scope

(1) These T&C apply exclusively to all business relationships between the provider and commercial users (“customers” or “you”) in connection with the use of the anymize service.

(2) The service is aimed exclusively at entrepreneurs within the meaning of § 14 of the German Civil Code (BGB). Use by consumers is not intended.

(3) Deviating, conflicting or supplementary terms and conditions of the customer do not become part of the contract unless their validity is expressly agreed in writing.

1.3 Incorporation of the T&C

(1) By registering or using the service for the first time, the customer accepts these T&C as binding.

(2) The current version of the T&C is available on the website https://anymize.ai.

3.1 Core functions

The anymize service comprises:

(1) Automatic anonymization: AI-supported detection and anonymization of personal data in documents with a target detection rate of >95%.

(2) Bidirectional de-anonymization: controlled restoration of anonymized data by authorized users.

(3) Chat with AI models: access to various LLM services in four categories: Ultra (Claude Fable 5, from the Professional plan), Deep (e.g. Claude Opus, GPT), Smart (e.g. Claude Sonnet, Gemini), Swift (e.g. Claude Haiku, Mistral).

(4) Web interface: browser-based use without installation.

(5) API access: programmatic integration (from the Professional plan).

3.2 Plan-dependent functions

The scope of functions depends on the subscription plan selected in accordance with § 7.

4.1 Registration

(1) Use of the service requires the creation of a user account.

(2) The customer warrants the accuracy of the data provided on registration.

(3) The contract is concluded upon completion of registration and selection of a plan.

4.2 Account security

(1) The customer is responsible for keeping their access credentials confidential.

(2) The customer is liable for all activities carried out under their account.

(3) If misuse is suspected, the customer is obliged to inform anymize without delay.

5.1 Right of use

(1) anymize grants the customer a non-exclusive, non-transferable right to use the service for the term of the contract.

(2) The right of use is limited to the number of users included in the selected plan.

5.2 Customer obligations

The customer undertakes:

(1) To use the service only for lawful purposes.

(2) Not to process any content that violates applicable law.

(3) Not to circumvent the technical protection measures of the service.

(4) To check the anonymization results independently before passing them on to LLM services or third parties.

5.3 Duty to check and own responsibility

(1) The customer is obliged to check all anonymized documents before passing them on.

(2) The service achieves a target detection rate of >95%; complete detection cannot be technically guaranteed. The customer bears sole responsibility for ensuring that the anonymization is sufficient and complete for their use case.

(3) anymize is not liable for damage arising because the customer has not checked anonymized documents, has passed on insufficiently anonymized documents, or has relied solely on the automatic anonymization.

6.1 Prohibited acts

The customer is prohibited from:

(1) Reverse engineering, decompiling or disassembling the service.

(2) Using the service for illegal activities.

(3) Overloading the infrastructure through excessive requests.

(4) Passing access credentials on to unauthorized third parties.

(5) Automated bulk processing outside the API specifications.

6.2 Consequences of breaches

In the event of breaches, anymize may suspend access temporarily or permanently, terminate the contract for cause and assert claims for damages.

7.1 Subscription plans

Use is based on subscription plans:

Individual plans:

Team plans:

Additional users: Team Starter +€10/user/month, Team Business +€15/user/month. For annual subscriptions anymize grants a discount of 20%.

7.2 Credit system

(1) Credits are the billing unit for document processing (1 word = 1 credit).

(2) Individual plans: unused credits are carried over and remain valid for 12 months. The oldest credits are used first (FIFO).

(3) Team plans: credits apply to the current billing period and are not carried over. The team uses a shared credit pool.

(4) Credits can be topped up at any time.

7.3 Chat limits

(1) Chat requests are limited separately and are not deducted from credits.

(2) The limits reset every 5 hours.

(3) Team limits apply per user.

7.4 Billing and payment

(1) Billing takes place monthly in advance for monthly plans, annually in advance for annual plans, and immediately on ordering for credit top-ups.

(2) Payment is processed via the payment service provider Stripe.

(3) All prices include statutory value added tax.

7.5 Changing plans

(1) Customers can switch between plans at any time.

(2) On upgrading, the difference is charged pro rata.

(3) On downgrading, the change takes effect at the next billing period.

7.6 Price changes

(1) anymize is entitled to change prices with 30 days' notice.

(2) Price increases of more than 5% entitle the customer to terminate the contract for cause.

(3) For running annual subscriptions, price changes only apply from the next renewal.

8.1 Availability target

(1) anymize aims for availability of 99% per month (excluding scheduled maintenance windows).

(2) Scheduled maintenance is announced at least 24 hours in advance.

8.2 Support

8.3 Force majeure

anymize is not liable for disruptions to performance caused by force majeure, cyber attacks or other circumstances outside its sphere of influence.

9.1 Data protection

The provisions of the privacy policy at https://anymize.ai/datenschutz apply to the processing of personal data.

9.2 Processing on behalf of the customer

Where anymize processes the customer's personal data, this takes place on the basis of a separate data processing agreement pursuant to Art. 28 GDPR.

9.3 Security measures

anymize implements appropriate technical and organizational measures: encryption of data transmission (TLS 1.3), strict tenant separation (isolated workspaces), access control and logging, hosting exclusively in Germany (Hetzner).

9.4 Retention periods

(1) The customer can choose different retention periods for hash-original pairs.

(2) Original documents are not stored.

10.1 Warranty

(1) anymize warrants that the service functions substantially in accordance with the description of services.

Important note: The detection rate of >95% is a target value. Complete detection of all personal data cannot be technically guaranteed. Customers should check anonymized documents before passing them on to LLM services.

10.2 Limitation of liability

(1) anymize is liable without limitation for: intent and gross negligence, damage arising from injury to life, body or health, damage under the German Product Liability Act.

(2) In the case of negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical of the contract.

(3) anymize is not liable for: damage caused by incomplete anonymization during proper operation, the customer's data-protection-compliant use of external LLM services, indirect damage and loss of profit.

11.1 Rights to the service

All rights to the service, including software, algorithms and documentation, remain with anymize.

11.2 Customer data

(1) The customer retains all rights to their documents and data.

(2) The content of documents uploaded or processed by the customer is at no time used, analysed, evaluated or passed on to third parties by the provider for its own purposes — not even in anonymized or aggregated form.

(3) The provider is entitled to use purely technical and content-neutral usage statistics (e.g. number of credits processed, features used, response times, error rates) in anonymized and aggregated form to improve and further develop the service. These statistics contain no reference whatsoever to the content of the customer's documents.

12.1 Ordinary termination

(1) The contract may be terminated by either party at any time with effect from the end of the current billing period.

(2) Termination must be in text form or can be carried out via the account function.

12.2 Termination for cause

Good cause exists in particular in the case of: repeated breaches of these T&C, payment default of more than 30 days, insolvency of a contracting party.

12.3 Consequences of termination

(1) All rights of use expire upon termination.

(2) Unused credits expire upon termination of the contract without refund.

(3) Credits can be used until the end of the contract.

13.1 Right of amendment

anymize reserves the right to amend these T&C in the case of: changes in the legal situation, addition of new functions, official orders, technical development.

13.2 Notification

(1) Amendments are notified by email at least 30 days in advance.

(2) Without timely objection, the amendments are deemed approved.

14.1 Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

14.2 Place of jurisdiction

The exclusive place of jurisdiction is Kiel, Germany.

14.3 Dispute resolution

anymize does not participate in dispute resolution proceedings before consumer arbitration boards.

14.4 Severability clause

Should individual provisions be invalid, this does not affect the validity of the remaining provisions.

14.5 Language of the contract

The language of the contract is German.